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full intensity graphics FAQ

NOTE: Use the myorder page to check the status of your order or approve sample proof if applicable.

Most Important Questions!

 
 

1. I haven't received my orders emails or sample proof emails from you?

2. Do you make decals of copyrighted designs or logos?

 

General and About Us.

 
 

1. Who made your website, and how often do you update it?

2. Why did you close your local store?

3. How long have you been in business?

4. Can I get a discount?

5. Is buying from your website safe and secure?

6. Thanks for the graphics, can I put my ride on your site?

7. Will you sell me your graphics on disk so I can sell the same stuff you do?

8. I would like to do what you do, how would I get started?

9. If I bring a picture can you turn it into a sticker?

10. Do you make custom designs?

11. Do you make T-shirts?

12. You can make anything, Huh?

13. I contacted you and haven't received a reply. What's up?

14. Do you have a mail out catalog that I can get?

15. Do sell your graphics wholesale?

16. Do you have a reseller program. Can I sell your graphics on my site?

 

Family Decals

 
 

movieSee Family Sticker How-To Videos HERE!

1. How do I create a family decal on your website?

2. A letter came off my family decal. Can you send a new replacement letter?

3. My decal was folded in the package. Will this affect the final result?

4. Which color stands out best on the windows?

5. Is it safe to put the names of our kids on the family decal?

6. What's the best way to apply my family sticker?

7. What size are the family members?

8. I already paid for a family sticker. How can I give you the list of family members that I want?

9. Why did I get 2 copies of the family sample email?

10. What the difference from buying directly from your site and your auction.

11. Missing letter? My family decal is missing a letter. Can you resend the missing letter?

12. How long does it take to arrive?

13. Mistake on the order?

14. Will you sell the family decals wholesale?

15. How long until I get my sample proof email? / I didn't get my sample proof email.

16. How can I help ensure my family sticker will last as long as it can?

17. Do I get a sample proof before or after payment?

18. Does the faMily sticker come as separate decals or one decal?

19. what is your stance on the safety of having a family sticker on a vehicle window?

20. I was wondering if there is such a thing as a software to create family stickers? We are a sign shop and would like to get our hands on this.

 

tip....Also read the Family Sticker Sample Proof Details. This is recommended reading before purchasing a family sticker. It is also located on both types of family sticker ordering pages.

tip....Also see the Comparison Chart. This id also located on the Family Decals Main page. It has more details and information regarding the Family Decals..

 

 

Shipping and package

 
 

1. How are the decals ordered from your shopping cart shipped?

2. Why is shipping charge more than postage?

3. The postman bent my decal. It got folded. Will it be alright?

4. When should I expect my decal to arrive in the mail?

5. Do you have my tracking information?

6. Will purchasing near a holiday affect shipping times?

 

Decals, Stickers, and Vinyl Lettering

 
 

1. I wanted to order some decals in quantity for our team. How can I get a price for this?

2. I wanted to order a calvin pisser decal from your shopping cart. Can I add some small text to the decal?

3. Which color works best on glass? I'm not sure which color to choose.

4. Can I add a small name to the decal I ordered from the shopping cart?

5. Why do you have a separate website with more decals on it? Which site should I order from?

6. Can I clearcoat paint over top of the decal?

7. How can I order a Monogram from your custom lettering page? I would like one letter larger...

8. Can you make a decal from an image I provide? If so, what format do you need me to send?

 

Decal Application/Removal and Troubleshooting

 
 

1. I have bubbles in my decal after applying it. Is there a way to remove them?

2. The application tape looks wrinkled (bubbled up) after I opened my package and layed the decal out flat. Will this affect the decal?

3. Is there a warranty for the life of my decal?

4. I messed up my decal putting it on. Can you make me a new one?

5. I left my decal in the sun and now it looks all wrinkled up. Is it ruined?

6. Does the tempurature outside affect application of my decal in any way?

7. How long do the decals last? What variables affect the life of them?

8. Does the decal go on the inside or the outside of the window? Will the windshield wipers affect the decal?

9. How do I remove the decal? Will it affect my paint job?

10. How long can I wait before I actually install the decal?

 

note Also see the decal application page for step by step instructions for applying your stickers.

Vehicle Graphics FAQ

vinyl graphics faq..See the complete Vehicle graphics FAQ. this FAQ is also located on the vehicle graphics page.

 

 

Payments and Checkout FAQ

tip....Also see the very informative Payments and Checkout FAQ. This questions and answers section has payment, shipping, and other important information regarding checkout and purchases.


tip....Also see the payment trouble help page.



Christmas and Holiday FAQ

Click here to read the helpful Christmas and Holiday FAQ. These are a few tips and helpful answers regarding shipping times near Christmas.

 

Most Important Questions.

1. I haven't received my orders emails or sample proof emails from you?

If you haven't received any emails from us please contact us right away using the contact form on our site.

- Also check any Spam email folders as the emails may be sitting there waiting.

- I have noticed some emails such as Comcast and Verizon may automatically classify emails as spam and delete them. I have also on rare occasion seen this with Charter emails.

-You can find also find your order and sample proof (if applicable) on the My Order page of the site here. It's the last link on the main menu on the left. You will need your 4 or 5 digit order number that you received when you checked out.

- You might be able to catch me on the phone. Most people seem to call during crazy hours so I'm not a big fan of this approach. See the phone page here.

 

 

 

2. Do you make decals of copyrighted designs or logos?

We do not. Even though we make mostly custom letter decals, I make a strong effort to comb every item on the website to make sure it is not a copyrighted logo or design. If you see anything I have missed please let me know so I can remove it immediately. I will be more than happy to help. Please do not ask if I can make a logo or design that you know to be copyrighted. We are a small husband and wife team business and cannot take risks and also do not believe in selling other persons artwork as decals or other. Thank you.

 

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General and About Us.

1. Who made your website, and how often do you update it?

I created this website myself. I handle all php coding, html, images, and graphics. I maintain and service website as well as handle all orders and operations. All questions are answered by me personally.

I update the website regularly with new customers rides, FAQ's, new content, and sale items. Stay tuned for more to come!

 

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2. Why did you close you local store?

Local customers only: (website is in full effect)
We have closed our local El Paso store and went out of business, regarding this method of sale, after 7 years.
I do set up a promo booth occasionally on Sunday's at 5631 Dyer.
I can make regular decals there and ONLY SOME custom orders.
If you need special print and cut decals or designs you can order them on Sunday and I can ship them to you. I am unable to deliver during the week or take large projects as I am busy working on another job as well.

If you need your customer file and would rather do business else where I understand and will be happy to give it to you.

 

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3. How long have you been in business?

Me and my wife have been making decals and the like since 1999. For about 4 years before that I installed car stereos and car alarms and we had our own shop doing that as well.

 

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4. Can I get a discount?

Though I hate to say no to my customers. I feel I have my prices as low as they can go. If I go any lower then the rent for the shop won't get paid. There are however big discounts for quantity or wholesale purchases. Feel free to contact me and let me know what your interested in and I'll give you the best price possible.

New! See the decals discount page!

 

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5. Is buying from your website safe and secure?

100% safe. Why? We do not store any of your sensitive information. All of your sensitive information and payment info is processed and handled by Paypal. After confirming your order you will be transferred over to Paypal where you can pay with a Paypal balance, a regular credit card, or bank draft.

I pay Paypal to handle ALL of my finances.

 

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6. Thanks for the graphics, can I put my ride on your site?

Hey. Just email me the pic with some comments and I'll take care of the rest. The email link is below the contact form. I have alot of customer art and rides here already. Not only vehicles either. We have drawn art for tattoos, signs, and more. Check em' out.Send me your anything you like and thanks.

 

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7. Will you sell me your C*L*I*P*A*R*T on disk so I can sell the same stuff you do?

Sorry, We do not sell graphics *c*d*s.

It took me many years to hand draw and create, and or vectorize the thousands of designs I have one by one. Many thousands of designs are designs we have purchased from art companies. At the moment we are not interested in selling the clipart in this manner, and due the the legal agreement on many of the art collections we are not allowed to. Me and my wife like like having a collection that may be different from our competitors.

 

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8. I would like to do what you do, how would I get started?

I here this question about once a week and I love competition so if you like it then go for it. My only advice is do your research first before blowing your whole savings. I've seen countless people buy a machine and then sell it 2 months later cause its not as easy as they thought it would be. Many get very discouraged when they come to realize the sticker machine is only a tool for the business and the business demands so much more. If 1 machine costs $2,500 - $30,000 then be prepared to spend much more on material, expensive programs, and don't forget the learning curve. I learned the business on my own and I'm not a genius so, if your a fast learner, have some artistic ability, and good with a computer you could too. It was slow at first but after a few years of building up my customers by offering honest, top notch service, now I can make a living at it.

 

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9. If I bring a picture can you turn it into a sticker?

Yes, Bring it to me or email it to me. I can make it into a sticker. sometimes its an easy matter of scanning it and sometimes we have to recreate the art completely. One way or another we can usually get it done. The price wil vary from design. The ideal picture to bring me would be like a coloing book picture (no shading, just Black & White). If Joe has to redraw the art a charge of $20 is usual.

Sometimes quantity may matter. If the design is complex and the time needed to vectorize the design is great, then the cost may be more than you want to pay if it's for only 1 decal.

 

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10. Do you make custom designs?

Yes, We can custom create a logo using the fonts and graphics I have in stock or draw a custom design for you. We can create it one way or another. Also see Joe's page as he can custom draw a design for you. Then we can turn it into decals.

 

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11. Do you make T-shirts?

We used to make T-shirts but have since stopped making them. We now are focusing completely on making decals. You can see our cool links section for a couple of people that make t-shirts exclusively.

 

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12. You can make anything, Huh?

Anything is a big word, but yes I can do alot when it comes to making decals. We have 2 main types of decals. One of which is regular die cut decals, and one is print and cut decals. Feel free to browse the site. You'll see what I can do.Yes, I hear this question all the time!

 

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13. I contacted you and haven't received a reply. What's up?

I rarely hear this question but just incase. I always reply if the question is valid. Check your spam tools and junk email folder. Sometimes the reply message gets put there by mistake.

If you are using a spam blocker email that requires confirmation you might not receive our message.

Also feel free to contact me again because a lot of people mistype their email address on our contact form. Use my contact form and be sure to type your email correctly to make sure I get the message.

To view the status of your order, which may be on hold awaiting a response from you, use the my order page. It's the last link on the main menu on the left.

 

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14. Do you have a mail out catalog that I can get?

No, Only an online catalog. Also we do not sell the graphics from the main decal catalog wholesale.

 

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15. Do you sell your graphics wholesale?

Due to the tideous manner of how each decal has to be made we do not offer wholesale. We do offer big quantity discounts, which you will see when choosing the quantity for item. You will get great discounts for custom lettering and decals when choosing larger quantites.

 

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16. Do you have a reseller program. Can I sell your graphics on my site?

No, we currently don't offer this option.

 

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Family Decals

1. How do I create a family decal on your website?

Go to the family decal creation page. Choose your category (Moms, Dads, etc). The family members in that category will appear. One click to choose one. Then you can add a name, or click the "no name" check box. Your chosen member will appear above. You can add and remove as many family members as you want. Also you can optionally choose fonts (lettering styles), color, and a header for the family sticker. You can add and remove or even move members over by clicking on the buttons under each family member in the sample you created. After your happy you can add the design to your shopping cart. After checkout we will email you a sample of the design you created. Simply reply with an approval and we will ship out you family sticker.

 

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2. A letter came off my family decal. Can you send a new replacement letter?

No problem. Sometimes you may need a letter or two. All I need is your order number and the replacement letters are free. Contact me and tell me your order number and what letter(s) you need and I'll get them out to you quick.

 

 

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3. My decal was folded in the package. Will this affect the final result?

I sometimes fold the longer decals so it will fit in the shipping package. I fold it in between the members so it will not hurt the decal or make the application more difficult in anyway. The application tape and wax paper will be discarded after application anyways.

 

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4. Which color stands out best on the windows?

White is the most popular. Especially for the family stickers. It stands out very well on the window tinted or not and goes with any color vehicle. Other popular color choices are silver, red, gold, and yellow which all stand out good on glass too.

New Matte White. Matte white is rated at 4 years outdoor compared to gloss white at 6 years.

 

 

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5. Is it safe to put the names of our kids on the family decal?

This is a matter of personal preference. I personally think it's fine to put the names but if you dont want the names of your family under the members you can put "Mom, Dad, Brother, Son, Sister, Doggy, etc" ...or leave it blank. If you do order it with the names you can always remove the names before or after application with no problem.

This decision I leave completely up to you the customer so please decide for yourself and carry your decision. If you are in doubt then simply don't add the names.

 

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6. What's the best way to apply my family sticker?

Here's 3 of the most important tips:
(a) Its very important to clean the surface with rubbing alcohol.
(b) I recommend giving the decal a firm squeegee before peeling of the wax paper.
(c) Apply to a dry surface. Don't apply when windy or in direct sunlight.
---For full instructions and VERY HELPFUL VIDEOS check out the application instructions page.---

And remember. If it's your first time applying a decal, take it extra slow and read everything before doing so. For subsequent applications you will better know the procedure.

 

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7. What size are the family members?

I usually make the dad around 4 to 4.5 inches tall and go down from there. If theres a specific size you had in mind just let me know. I'll be glad to acomodate as long as its not too small. Extra large, usually over 6 inches, may cost extra.

Smaller decals are harder to create and the lines will be thinner which could slightly affect longetivity. After ordering your decal I always send a sample .jpg graphic to the email provided when you checked out. I put the total size of the decal and the size of the largest member on the sample graphic.

 

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8. I already paid for a family sticker. How can I give you the list of family members that I want?

If you bought your family sticker from us elsewhere, like our local store or another web purchase, and you already paid and just need the list of members, then click on the small "give me the list" button at the bottom right of the page. Simply choose your members and create your decal as normal then when done click on the button. You'll be taken to the family list page. You can highlight the list of your chosen members and copy and paste it into a message to me.

 

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9. Why did I get 2 copies of the family sample email?

We send 2 copies just incase your email spam filter accidentally catches one and logs it as spam. This is to better make sure you get your sample.

 

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10. What the difference from buying directly from your site and your auction.

When you buy from the site you get a family decal sample sent to your email in the form of a .jpg graphic. You can check the sample and let me know if there are any size changes or postion changes that need to made made. Once approved by you, I send the decal the next day (sometimes even the same day) - no waiting. Also when you buy directly from the website here we save your order and you get free replacement letters if needed. Also the shipping charge here on the site is cheaper.

When you buy from the auction you DO NOT get a sample proof, the family figures are sent in the default size. Also regarding the auctions, there is no price. The price is a starting bid and the decal has to be won. Final price will be the end winning price, which may or may not be the starting bid price.

 

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11. Missing letter? My family decal is missing a letter. Can you resend the missing letter?

Sure. Due to the fact that this decals are made by hand, we do occasionally make a mistake by missing a letter. Contact us and we will send the missing letter(s) right away. In the meantime you can apply the decal normally and when the letter arrives in the mail simply add it.

 

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12. How long does it take to arrive?

It's most important to approve the sample proof we email to you (applies to orders from this website only), and we will get your order shipped very quickly. The order may stay on hold for 2 days awaiting your response. Once we verify that you approved the sample, we will send you a return email telling you that your order status has changed to "Creating". We will make the decal and send first class mail USPS which takes 3-6 business days (USA).

See the payment and checkout FAQ for international shipping estimates.

Holidays increase shipping times. Order considerably earlier around holidays, especially if shipping out of the USA.

 

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13. Mistake on the order?

Policy: If theres a misspelled name on your decal we will ship a new name replacement free of charge. We will not ship an entire new decal. As these decals are "weeded" out by hand which is a tideous and difficult process, we occasionally will make a mistake.

 

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14. Will you sell the family decals wholesale?

I'm not interested in selling my designs as clipart or wholesale.

We want to carry a unique product that is different from a competitor's. We draw all of our designs in house. There may be many others on the web that can help you with this.

 

 

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15. How long until I get my sample proof email? / I didn't get my sample proof email.

I have to create the design for each and every family sticker. Each sticker is unique. I usually get the sample proof sent soon after order, within and hour or so. On some occasions though may take up to 6 hours maximum until I can get to your order. This is because I'm either in the process of making orders, or sleeping for the night. Either way dont worry. I always send a sample proof and you have 2 days to approve it from the time(date) that I send it.

If you don't recieve your sample proof email please feel free to contact me, even if it's only been a short time since you placed the order. I will let you know if its been sent and can resend if necessary. Also please check your spam and or junk email folders as it does get placed there by mistake sometimes.

 

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16. How can I help ensure my family sticker will last as long as it can?

Some cars, and especially new car windows have special coatings that interfere with intial adhesion. Cleaning thoroughly with rubbing alcohol, NOT WINDEX, can help. If you see a rainbow like effect when cleaning then this is the coating. Clean, clean, and clean some more with the alcohol.

Your decals adhesion should last a long time but not always in rare cases.
Note: Family decals have smaller diecut parts than other decal designs so
longetivity may vary.

Here's some tips to assure your decal lasts!

Number one and most important, clean surface with rubbing alcohol thoroughly,
especially if it's a new car, you use the car wash rainx, or clean with
polish, wax or other similar chemicals and cleaners. ArmorAll and rainX are
two of a decals worst enemys. A highly waxed surface doesn't help to much
either. You may want to use several napkins and clean several times over
with your alcohol.
Apply in shade to a DRY WINDOW and not in extreme tempuratures. hot glass
can make the vinyl softer and stretchy and harder to work with.
Apply from one side to the other to avoid air bubles.
Apply with atleast a tempurature of 50 degree farenheight. Vinyl
manufacturers recommendation for best initial adhesion, which is important.


See videos here:
Helpful family decal application video #1

I have seen customers complain of a decal coming off a couple times but come
to find later that it was just a problem with a third party who was actually
tampering with the decal.

One customer I recall had a problem getting his decal to stick. I later found out he had cleaned the window with a baby wipe.

Please let me know if any of the things mentioned sound familiar in your
case. Like I said, I'm very easy to work with and would send a replacement
in many cases, but honesty is the BEST policy. Letting me know important details
may even help others.

 

 

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17. Do I get a sample proof before or after payment?

Sample proofs, if applicable, come after payment only. Sample proofs are included with family decals orders and any order I might have a question about.

 

 

 

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18. Does the family sticker come as separate decals or one decal?

The family decal comes as one but can be cut apart. End result is same. The reason I make it as one is so you can apply without worrying about misalignment or improper placement of members and their positions.

 

 

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19. What is your stance on the safety of having a family sticker on a vehicle window?

I really don't want to get into this but here's my view based on selling these for around 10 years and from hearing customer feedback from hundreds or thousands of customers. I don't see an issue and have yet to hear of any problem from a single customer regarding safety. I do however hear from the occasional non-customer who seems to have developed, or "built-up" over time, a sort of pet peave of hate in regards to seeing other peoples stickers. Sometimes these people use safety as an issue to crutch hateful opinions about family stickers, or sometimes just any stickers in general. I've yet to see any real related facts to back up the opinion, although I'm not denying that any exist, I just haven't heard of any. My personal take based on experience leans toward the idea of a family sticker being a very fun to own product that fits "almost" everyone and if you don't then that's perfectly ok too.

*Also see the above question regarding safety in regards to adding names to the decal.

For more on this topic I'm sure you can Google the subject. You'll find a few threads regarding the subject scattered here and there whareas the hateful posters always seem to have too much time on their hands, or nothing better to do...lol.

Ultimately the decision to purchase a family sticker is left up to you the customer based on the variables that make up your life and your views. I cannot black and white the issue for you either way. The possibilties for almost any action are limitless as you probably see in our world today. Please make up your own mind and purchase, or not, based on it.

 

 

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20. I was wondering if there is such a thing as a software to create family stickers? We are a sign shop and would like to get our hands on this.

Not that I know of. Everything I have ever seen is hand drawn. Some collections for sale as clipart usually with strict licensing and some not for sale but all copyrighted. Our collection is currently not for sale as we like having a product that is unique and different for our customers to enjoy.

 

 

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Decal Application and Troubleshooting

1. I have bubbles in my decal after applying it. Is there a way to remove them?

There is almost always a few bubbles in the decal after appling. This is completely normal, especially with multicolor (layered) decals, where the colors join. Most will go away by themselves after a week or two. You may also pop them with a pin or razor and force out the trapped air. If you applied the decal with the wet method, the bubbles will evaporate and be gone in about a week in the warm sun.

 

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2. The application tape looks wrinkled (bubbled up) after I opened my package and layed the decal out flat. Will this affect the decal?

This happens sometimes because the paper expands differently than the application tape due to changes in warmer tempurature. Usually by leaving the decal in a cool tempurature area (air conditioned) the wrinkles will go away. You could also try to lightly sqeegee the decal (like with drivers license). This usually does the trick. If not peel the backing paper off the decal slowly and reapply it to the wax paper carefully one side at a time. Also see the wrinkled decal tip's page.

 

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3. Is there a warranty for the life of my decal?

There is no guarantee on how long the decals will last. Most decals will last anywhere from 6 months to a 5 years or even more when applied to the window or vehicle body. What does this mean. It means there are alot of variables that can affect the life of the decal. I would go as far to say we have had no problems with our decals and how long they last.

 

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4. I messed up my decal putting it on. Can you make me a new one?

Please be extra patient applying the decals and see the installation instructions and tips page. If you do happen to mess it up then contact me and let me know what happened. Please be truthful because I know when you're not. Trust me, Ive heard it all.

Don't worry... Just let me know what happened and I'll try to help. I can usually provide replacement parts of a decal free or offer a greatly reduce price for a second.

 

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5. I left my decal in the sun and now it looks all wrinkled up. Is it ruined?

This happens due to tempurature changes between the application tape and wax paper. Leave the decal in a cool, or air conditioned room for a while and the decal should go back to normal. (Sometimes overnight).

 

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6. Does the tempurature outside affect application of my decal in any way?

Yes. I do not recommend applying you decal in cold weather 50 degrees or below. I recommend to alway test with the sample decal first. We always send a sample decal of our logo with every order that you can try first if unsure. Most importantly clean surface with rubbing alcohol, apply to a dry surface and don't apply in direct sunlight or windy weather conditions. Check out the decal instructions too.

 

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7. How long do the decals last? What variables affect the life of them?

Many, many variable affect the life of the decals. Here are some:

  • Angle of the surface to which you apply it. 90 degree angles, such as trucks back windows recieve less direct sunlight. This decreases fading. A hood install will catch alot of direct sunlight and heat.
  • Amount of time vehicle is in sunlight or out in the weather. If its garage the decal could potentially last forever.
  • Tempurature extremes. Ultra hot weather could dry out almost any substance, including vinyl decals. Ultra hot weather could eventually cause cracking.
  • Overwaxing and cleaning. If you love to wax and wash your car every weekend this could slightly affect the life of the decals.
  • Not cleaning the window with rubbing alcohol is a big mistake. This is my most important tip to ensure a long decal life. Especially with newer vehicles. Some newer vehicle windows have a slimey like rain-x compound on the glass which needs to be cleaned off.
  • Certain colors last longer than others. White resists fading more because, well, its already white. Chrome and mirror gold aren't recommended for outdoor use and tend to only last about 6 months to a year.

the good news is that most graphics will last about 2-5 years but theres no guarantee as to how long they will actually last due to the many variables that can affect their longetivity.

 

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8. Does the decal go on the inside or the outside of the window?

All decals go on the outside of the window. The decal can sometimes be reversed to go on the inside of the glass but it won't stand out as well when viewed from the outside. And if the glass is tinted it may not show up at all. Also, if you have kids they will probably tamper with the decal more than anyone on the outside. Most customers rarely have problems with decals applied to their windows. Cleaning the glass with rubbing alcohol will ensure a solid stick.

Will the windshield wipers affect the decal?
The decals usually hold up really well and last. For the most part the wipers won't affect the decals if used occasionally. This can still depend on many factors such as the size of the decal and glass coating & preparation before applying. See this question too.

 

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9. How do I remove the decal? Will it affect my paint job?

Removing can sometimes take more time than applying the graphics. Peel slowly as not to remove any paint (very rare) and if it leaves some glue you can remove it with adhesive and glue remover sold at most autoparts store and even Walmart. You also may try heating the graphic a little with a heat gun. Be careful, heat guns get really hot and could damage the surface if to much heat is applied.

Will it remove paint?
If you have an aftermarket paint job and they didn't prep/sand the surface well before painting then yes, it could possibly remove the paint. To prevent this you may want to heat the graphic a little and peel super slowly at a sharp angle in the other direction. You shouldn't have to worry about a factory paint job but I would still use caution when removing.

 

 

10. How long can I wait or hold the decal before installing.

I would recommend installing the decal within atleast with in a couple months of purchase. If you plan on holding it longer there could be a chance that some variables such as tempurature or other may have affected the properties of the material. This may make it harder or impossible to apply later. If you must wait it's best to store in a cool dry place until application. If you know that you will be waiting to apply it then I would recommend you purchase the decal in a time frame closer to the time you intend on applying it.

For those concerned about cold weather. We have upgraded most colors to high performance vinyl which can withstand cold very well. While there can still be a small chance that an extreme cold spell can affect the decal it's usually a matter of tampering, such as scraping ice from the glass, while the decal is in a frozen state. If you follow our cold weather tips completely your decal has a very good chance of surviving not only 1 winter but maybe more.

 

 

Decals, Stickers, and Vinyl Lettering

1. I wanted to order some decals in quantity for our team. How can I get a price for this?

No problem. We've did many decals for teams both around town here and around the country. Just contrat me and let me know the quantity, color, and size of the decals you need. There are many designs in the main decal catalog that can be customized, such as baseball and football decals.

 

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2. I wanted to order a calvin pisser decal from your shopping cart. Can I add some small text to the decal?

Sure. Use the add text option when ordering. It's located on the same page where you choose the color for the decals. If you happen to be ordering a calvin piss-on decal for example, just note where you need the text positioned in the comments box.

Remember! When adding text to a decal the text is added to the size of the decal. You can note that you need a sample proof if you are trying to get a specific or exact size.

 

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3. Which color works best on glass? I'm not sure which color to choose.

Most popular color is definately white, but any light color works well on glass and stands out well. Of course white stands out best on tinted or not tinted windows. See the colors section as there are some tips listed next to some of the popular colors.

 

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4. Can I add a small name to the decal I ordered from the shopping cart?

Sure. Use the add text option when ordering. It's located on the same page where you choose the color for the decals.

Remember! When adding text to a decal the text is added to the size of the decal. You can note that you need a sample proof if you are trying to get a specific or exact size.

You can also order the name decal separately on the custom letting decals page. There is many more options there too.

 

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5. Why do you have a separate website with more decals on it? Which site should I order from?

(NO LONGER APPLICABLE)

We have a main decals catalog section where you can order a decal by entering the size and color. You can choose from over 8000 designs here. I designed and created this section of the site.
We also have a separate shopping cart site where I put some popular and really cool, ready sized decals that you can order with the click of a button. I did not design this website, but simply added a bunch of the coolest and most popular designs to the section.
Check out both sections!

 

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6. Can I (clearcoat paint / polyurathene/ laquer) over top of the decal?

I've seen many do it with great success. I can't recall hearing of any issues from any of my clients who have tried it. Decals however are not intended or made for this. It is something that is custom and experimental and is to be done at your own risk. If you are to attempt I would recommend you try the free sample decal (we give one with every order) first to see how it works for you. I'm not totally sure of the long term results. Also see the vehicle graphics FAQ for more info.

 

 

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7. How can I order a Monogram from your custom lettering page? I would like one letter larger...

Just order as usual on our custom vinyl lettering page. Set your lenght as usual. You can contact me after checkout and I can enlarge the letter of your choice. You may want to cut them apart and stagger the letters too. If this is something you want be sure and let me know so I don't weld the letters together on the decal.

 

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8. Can you make a decal from an image I provide? If so, what format do you need me to send?

Sometimes. I usually need to see what you have in order to let you know if I can do it or not. I usually have to convert your file into a special format to work with our machines. Design charges for this apply, and it may not be worth it for you if you only want 1 decal. In comparison to other companies my design fee is very reasonable and my experience level is very high.

To save money or eliminate design charges, the best formats and files you can send are either very large clear jpegs, or preferrably a vector file. Vector files are graphics that are not pixel based like gifs and jpegs but rather composed of lines and coordinates. All graphics found on the web are jpegs and gifs and need to be converted into a vector file in order to make decals. Vector files usually have a file extension of cdr, ai, or eps.

 

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Shipping and package

1. How are the decals ordered from your shopping cart shipped?

We ship most orders from the shopping cart USPS First class. Larger than 18 inch decals are boxed and most smaller decals are put in a padded envelope with a do not bend stamp.
Note: Family decals longer than 18 inches may be folded but we assure you this does not affect the decal output in any way.

 

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2. Why is shipping more than postage?

We charge a shipping and handling fee that covers more than just the postage. It covers the paypal credit card fee (if any) which is usually about $1. It covers the box or padded envelope which is between $1 and $1.80. It covers the posting fee(if applicable). It covers postage, which is usually between $1 and $5 or more depending on the order. It covers any plastic bags, tape and other packaging materials. It also covers the labor charge to carefully package your item and delivery it to the post office.
UPDATE: Shipping is now usually less than the actually shipping charge but is still flat rate.

 

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3. The postman bent my decal. It got folded. Will it be alright?

If your decal got bent or folded in the mail it usually will still work. The decal is very durable. The decal clings to the plastic application tape, not the wax paper. Lightly sqeeguee out any wrinlkes and apply the decal normally. 99& of the time it will still be a perfect application. Also see the wrinkled decal page for more tips on installing a decal thats been folded and bent.

 

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4. When should I expect my decal to arrive in the mail?

We ship most orders the same day you order it or the next day. If you check the Priority checkbox during checkout we hussle and ship your order as fast as we possibly can, even it's last minute. Only large custom orders take longer to create.

We ship most orders via USPS First class mail which usually takes about 2-5 days and for those that go Priority Mail this will be about 2-3 days. Shipping times do of course vary greatly by destination and if you are ordering near a holiday or not. Delays do happen so don't expect these times to be exact everytime.

Delivery confirmation is included with US orders. Paypal shipping will send you a tracking email, yes, even if you used Google to checkout. We will have your tracking info if you need it.

International orders vary greatly and usually take about 2 weeks. Canada orders seem to take longest at up to 3 weeks. I have seen them arrive faster though. No tracking besides the Customs Form number for International orders.

 

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5. Do you have my tracking information?

Yes. contact me if you need it. Also see checkout faq.

No tracking for any international orders. This is also noted when you checkout and choose a country other than the USA.

 

 

6. Will purchasing near a holiday affect shipping times?

Yes. Please don't wait until the last minute when buying gifts online during any holiday season. Holidays can add days, or possibly weeks (especially Christmas) to delivery time depending on which country or state your shipping to. Please contact us if your concerned about getting you package in time and we can recommend an "order by" date.

 

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Why the small order notice?

Small orders are ok in small quantity and we can handle a few. These orders are for you the customer only as they are counter productive for us and can hurt the business. In part one reason for this is the time needed to create, and pack the order as well as taking the order, printing shipping labels, etc. We are just not set up as a high volume seller. We like to keep the price the same but if receive too many small orders we would eventually have to set a minimum order price, around $10. Help keep us in business and please do not place a small order if possible. If you must please consider adding more items to the cart. Look around, as we have many really cool decals that I'm sure you would love.
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UPDATE: As of 7-10-13 we set the minimum order to $6.00 or more. This is a very fair and still very small minimum order amount. We are sorry we need to have a minimum order amount but as noted above we are not set up as a high volume seller. Small orders were actually hurting our business. I hate to have to do this but I have not increased shipping or product costs in many years although our costs have increased. Please place at least the minimum order amount in order to continue. If needed we may have to increase minimum order total again. Please support us by browsing the site as we have many really cool decals that I'm sure you would love. Any orders of $20 or more help to keep us in business. Thank you for understanding.

UPDATE: As of 6-28-14 we set the minimum order to $6.50 or more. We have still not increased our decal prices since 1999! You have probably seen inflation rise greatly since then but we are steady trying to hold prices as they were, forever if possible! Thanks for your support.


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